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First, review the questions below. And then if they don't help, you can submit a Support Ticket to us.Category: Sales/Ordering| # | Question |
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| 1. | How can I tell if my league is paid for or not?
Answer: Simply look at your "For Commissioners" menu - if you see a "League Invoice" option, that will confirm our receipt of your payment, and provide payment details. If your league is not yet paid for, you'll see a "Purchase League" option - if you click on that link, you'll be taken to the Paypal web site where you'll be able to pay for your league, either using your credit card or your Paypal account.
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| 2. | How do I purchase my league?
Answer: First login as commissioner, and then use the "For Commissioners" menu item and select the "$$Purchase League$$" option if you'd like to place your order on-line. If you have more detailed questions, or would like to place your other another way, please refer to our Purchase Page for more information.
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| 3. | How do I find my 5-digit League ID?
Answer: Your 5-digit league ID is the last five numbers located in your league home page address. To find this, go to your league home page, and then look in the address bar of your web browser. It will contain an address like: http://football99.myfantasyleague.com/2008/home/57850 - those last 5 digits (57850) are your league ID.
If there is an extra #0 at the end of the address, then ignore that portion.
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| 4. | How do I make sure I get the multi-league discount on my 2nd league (and any additional leagues)?
Answer: The multi-league discount should be automatically applied for you after you purchase the first league at the regular price, as long as you are logged into both of your leagues as the commissioner and use the same web browser for both orders (and your browser is set to accept cookies). So go ahead and purchase your first league with the "For Commissioners > $$$ Purchase League $$$" menu item. Then after that is done, do the same thing with your 2nd league. You should see the additional $10 discount reflected on the order form at that time. If not, please let us know.
Full details regarding league pricing is available at http://www.myfantasyleague.com/fantasy-football-purchase/fantasy-football-purchase-now.php
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| 5. | I want to join a league - how to join a league on your site?
Answer: For the second season, we're happy to announce "MFL10s" - you can turn a $10 entry fee into a $100 prize! See this page for more details on these exciting new leagues.
If you're looking for a higher-stakes league, you can contact one of our corporate affiliates:
http://www.myfantasyleague.com/fantasy-football-community/fantasy-football-mfl-partners.php and/or check out/post on our "Leagues looking for owners, owners looking for leagues" message forum at http://forums.myfantasyleague.com/forums/index.php?showforum=29.
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| 6. | What is the difference between a Standard and a Deluxe League?
Answer: With a standard league, you can still allow each player to be on more than one roster, but the site will not keep track of which player is in which division or conference for you. With a standard league, two teams in the same division or conference could have Tom Brady, for example. So you would have to monitor things to make sure nobody tries to pick up a player when another franchise in their same division or conference already has that player.
With the deluxe league, the site will keep track of this for you. The Free Agents report and the Top Performers report will be separated so that each division or conference has their own list of players, and it won't let a franchise pickup a player that is already taken in their own division or conference. Also, a deluxe league will not let teams trade player across conferences. And each conference (or division) can have their own separate draft as well.
The option that controls whether or not you have a 'deluxe' league is on the 'Setup > General League Setup' screen. If you change the option so that each player can be on 1 roster per DIVISION or per CONFERENCE, then it is a deluxe league. If you leave it so that each player can be on 2 rosters per LEAGUE, then it is still a standard league.
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| 7. | I've already got a LeagueSafe.com account - how can I pay you from LeagueSafe?
Answer: If you've set up an account on LeagueSafe.com independent of your MyFantasyLeague.com league, you can still "push" a payment for your league through to us from LeagueSafe.com by following these instructions:
- Log into LeagueSafe.com, and go to your league home page.
- From your league home page, click on the "League Settings" tab.
- On the League Settings page, click on the "Third-Party Payment" option.
- Click the checkbox to activate the feature, then select "MyFantasyLeague" in the drop down menu.
- Copy/paste your MyFantasyLeague.com home page URL - http://football99.myfantasyleague.com/2008/home/57850 - into the text field provided.
- Click on the "Get Balance" link to the right of the text field.
- Verify the amount you owe is accurate, then if you have sufficient funds, click on the "Pay Now" button to submit your payment.
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| 8. | How do I use the $$ Purchase League $$ page?
Answer: Use this option to pay for your league for the season. The price for the league is based on a number of factors, but will be displayed on the order page. If you have any purchase questions, please send an email to sales@MyFantasyLeague.com.
More purchase information can be found on our web site's Purchase Page.
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| 9. | I paid for my league via eCheck - why isn't it marked as being paid for yet?
Answer: As mentioned on the Paypal site, it can take up to 5 business days for eChecks to clear. Once Paypal has notified us of the funds clearing your account, your league will automatically be marked as paid. So for now, you can ignore the purchase reminder messages, and your league is still fully functional.
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| 10. | How do I use the League Invoice page?
Answer:
Once your league has been purchased, you can use this screen to review your purchase details including order ID, purchase date, and amount paid.
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| 11. | What is the "Take A Survey" page about?
Answer: As we really do appreciate your feedback, we are offering each owner & commissioner the ability to participate in a survey to better understand how our customers feel about our system. If you'd rather not allow owners in your league to participate in our survey, you may turn this option off via the For Commissioners > Setup > Appearance Setup > Reports & Other Settings page.
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| 12. | How do I use the Refer A Friend - Save $30 page?
Answer: To earn a $30 credit toward the purchase of your 2009 league purchase, simply refer a friend to us, and if they end up purchasing a league, you'll get a $30 credit. Full referral program details can be found at this page. The form available on your For Commissioners > Refer A Friend page makes it easy for you to send a referral email to a friend.
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